The IT Service Desk is the first point of contact for IT Services and support for students, staff and visitors to the University. 

 

Contact us

You can contact the IT Service Desk by emailing IT@bnu.ac.uk or calling 01494 605000 or by dialling Ext 5000 from a University phone. You can also visit us on the 2nd floor in Gateway Building at the High Wycombe Campus or on the 1st floor in the library at the Uxbridge Campus. 

 

Opening hours

Term Time Hours (Mid September to early June) 

Monday to Friday – 8am to 7pm 

Saturdays – 11.30am to 4pm 

Sunday – Closed 

Summer Time Hours (Early June to Mid September) 

Monday to Friday – 8am to 5pm 

Saturdays & Sundays – Closed 

 

Service Desk Locations

• High Wycombe Campus:  2nd floor by the Library, Gateway Building  

• Uxbridge Campus:  Library 1st Floor 

 

What do the IT Service Desk provide support for?

We have listed below some key areas. Please contact the Service Desk for further advice on any topic not mentioned. 

• Password Management  

• Multi Factor Authentication (MFA) 

• Connecting to the University Wi-Fi (eduroam) 

• Guidance on How to Access AppsAnywhere 

• Advice and assistance with Printing, Copying and Scanning 

• Data storage via your BNU One Drive or Network Drives 

• Guidance on accessing your BNU Email 

• Advice on what Free Software is Available 

• Troubleshooting Blackboard login issues 

 

Information about the IT Service Desk

The IT Service Desk is the first point of contact for most IT issues. We are here to help you and will do this in the best way we can, this might be to resolve your issue during that first conversation or possibly passing it onto a specialist who can. 

What you can expect from us… 

• An approachable team willing to assist as much as we can. 

• We will gather the information that is required for a quick resolution to the request/issue. 

• We will log your issue/request in our ticketing system and give you the reference number for any correspondence that is required. 

When contacting the IT Service desk 

To assist you and resolve your IT issue or request in a timely manner, please note that the below information is required: 

1. Your BNU Username 

2. Your contact details 

3. Your computer details – the make, model and PCID (for a University device) 

4. An explanation of the issue/request with information such as error screenshots, error details, required approvals, etc. 

5. Please explain the impact of an issue and the associated urgency. 

6. If it is a University desktop, its location 

If you are a new student, we recommend you to review the existing self-help guides and relevant IT web pages as automated solutions may already exist. 

If you are a new student, first review the existing self-help guides and relevant IT web pages as automated solutions may already exist.